An Interpretation Management System (IMS) is a software platform designed to facilitate the scheduling, management and coordination of interpreters for any type of event or meeting, such as business meetings, conferences, medical appointments and more.

Here are some typical features:

Scheduling and Booking: The system allows organisations to easily schedule and book interpreters for specific dates and times, often with options to select interpreters based on language skills and availability.

Interpreter Profiles: IMS platforms include profiles for each interpreter, detailing their qualifications, language proficiency, experience, and rates. This helps organisations choose the right interpreter for their needs.

Real-Time Availability: Many systems provide real-time availability of interpreters, enabling efficient scheduling without conflicts.

Communication Tools: IMS may offer communication features to facilitate coordination between interpreters and clients, such as messaging, notifications, and updates about assignments.

Billing and Invoicing: The system can manage invoicing and payments for interpreting services, helping to streamline financial processes for organisations.

Reporting and Analytics: IMS platforms often include reporting features to track interpreter usage, costs, and other metrics, which can aid in evaluating the effectiveness of interpreting services.

Integration with Other Systems: IMS platforms can integrate with other business management tools, enhancing overall operational efficiency.

Rate Management
Its adaptable rate card structure allows us to tailor client billing and interpreter pay rates to each task. Rates can be set at the system, account, and appointment levels. Invoices may be reviewed, commented on, and approved in real time by clients and interpreters.

Reporting
Produce executive summary reports for your clients, monitor interpreter pay rates, generate capacity planning reports for your interpreting pool, and much more.

Quickbooks Integration
With native QuickbooksTM Integration, accounting operations become even more cohesive. Appointment information, hours, and fees may be incorporated into an invoice to ease invoicing and reduce administrative work.

An Interpreting Management System (IMS) allows an organisation to integrate and consolidate various systems and processes: interpreter scheduling, interpreter & client communications, workforce management, and financial management. With an IMS, you only need one system to do everything relating interpretation services.

Here are some of the benefits:

• Team Productivity
• Customisation
• Improved communication and Automation
• Analytics
• Privacy & Security

Absolute Translations’ LINK platform is free for our clients.

The only fee you will pay is the interpreting fee. This can be based on an hourly rate (for onsite interpreting) or a per-minute rate (remote interpreting). The languages you need access to, the frequency and duration of your sessions, may influence the cost of the interpreting fee.

Our interpretation management system employs stringent security measures to protect sensitive information. Some of these measures include:

1. Data encryption
2. Secure environment for interpreters
3. Strict confidentiality from interpreters
4. Proper disposal of notes
5. Regular security updates
6. Access controls to protect sensitive information
7. SOC 2 Type II compliant

By adhering to these security measures and the principles outlined in our code of conduct, we strive to provide a secure and reliable language management platform that protects the sensitive information of all parties involved.

Absolutely! LINK IMS is designed to be a versatile and adaptive solution for various industries with different requirements. We understand that each organisation may have unique needs and preferences, which is why our platform can be customised to align with your specific goals and operational processes.

Here are three examples of businesses that have customised the LINK IMS platform to their needs:

• Language Service Providers
• Court Systems
• Healthcare Systems