On-demand interpretation is a language interpreting service that provides consumers with real-time interpretation services as needed. LINK On-Demand combines technology and human interpreters to give users on-demand language assistance. It works as follow:

1. User Request: The user requests an interpretation session using the on-demand interpretation software.
2. Interpreter Assignment: The software assigns the best-suited interpretation for the session based on language competence, industry experience, and availability.
3. Interpretation Session: The interpreter joins the session via the software, providing real-time interpretation to the user.
4. Session End: Once the session is complete, the interpreter exits out of the application and the user is billed for the services performed.

Phone interpreting is a language-based service that facilitates communication between individuals who speak different languages. Unlike onsite interpreting where the interpreter is physically present, it is an audio-only service that is usually conducted over a phone, computer, or tablet.

Users can dial in on their chosen platform to acquire phone interpreter services, drop the call, and then call back again when assistance is needed.

Video Remote Interpretation (VRI) is a telecommunications service that employs cameras on a computer, laptop, or tablet to give sign language or spoken language interpreting services to visually interact with both a requestor and the requestor’s customer or patient.

In contrast to an in-person interpreting experience, video remote interpretation enables individuals to obtain an offsite interpreter on demand to communicate across a language barrier, such as during a session requiring ASL interpreting.

Using a tablet, phone or computer, the interpreter participates in the conversation using audio and video feed. When these parties are located separately, VRI offers flexible options for virtual meetings. The VRI interpreter can be added to an ongoing video conference and perform the same service.

Based on the information from our Interpreter Hub, our vast network comprises more than 17,000 proficient interpreters who cover a wide spectrum of over 300 languages spoken worldwide. 

This extensive network enables Absolute Translations to ensure a reliable connection whenever on-demand calls are made through our platform. With a subscription, rest assured that you’ll have language support at any time and place! 

1. Communication barriers are minimised or removed:
   In a global communication landscape, service might be hampered by a linguistic barrier between two people who do not speak the same language. LINK On-Demand restores the connection your staff requires to accomplish their tasks effectively.
2. Distance is not a factor:
   With our on-demand interpreting services, you can speak with an interpreter in seconds! There is no requirement for someone to be in the same room.
3. On-demand interpretation is less expensive and improves efficiency:
   Boostlingo On-Demand is passionate about implementing new technologies and delivering our services to help leverage affordability and time-saving features.
   Those who couldn’t afford onsite interpreters or pay for travel, are now able to access interpretation.

Yes, on-demand interpreting is secure. Telephone interpreters are trained to prioritise confidentiality and discretion whenever they’re interacting with clients. Moreover, they’re required to adhere to a strict set of regulations such as the Health Insurance Portability and Accountability Act (HIPAA) and the AUSIT Code of Ethics to ensure that sensitive information is kept confidential.

All on-demand interpreters in our global Interpreter Hub are required to comply with a Code of Conduct so rest assured that any information you provide will be safe and secure!

LINK On-Demand can help your business in the following ways:

1. Increase communication: Allows you to communicate with clients that speak other languages, which improves communication and comprehension.
2. Improve productivity: You can quickly obtain language assistance services without leaving your workplace, saving time and enhancing productivity.
3. Increase your customer base and potential revenue: By providing language support, your company may reach a larger audience, boosting your customer base and possible income.
4. Improve customer service: LINK On-Demand can help you give better customer service by giving language support, increasing customer happiness and loyalty.
5. Reduced costs: With LINK On-Demand it may be less expensive than paying full-time interpreters or translators.

For requests that don’t need immediate fulfillment, Absolute Translations offers pre-scheduled interpreting, allowing organisations to plan sessions and ensure interpreter availability. Here’s a breakdown of how it works:

1. Initial request submission: Submit your pre-scheduled request through the provided online form, specifying details like preferred date and time, interpreting mode (phone or video), language pair, and any specialised requirements like industry context.
2. Review and confirmation: Absolute Translations’ team reviews the details, confirms interpreter availability, and sends a preliminary confirmation with a booking reference. This step aligns your session requirements with the requestor’s specifications.
3. Interpreter assignment: When your session is confirmed, Absolute Translations assigns an interpreter from the our interpreter team. We will factor in language, experience, and any requestor specifications, such as gender or experience.
4. Session preparation and reminder: Before the scheduled time, we will send session reminders to both you (the requestor) and the interpreter. This ensures everyone is prepared and available for the session.
5. Session execution: At the appointed time, the interpreter joins via the designated phone or video platform, ensuring a smooth, uninterrupted interpreting experience.
6. Post-session review: After the session, you can get tracking and reporting on session details, allowing requestors to review and manage the service usage effectively.

Yes, on-demand interpreting is suitable for all mentioned settings and other scenarios with multilingual participants. Whether it’s a legal consultation, a medical emergency, or an important business meeting, on-demand is an incredibly versatile language solution that can pave the way for effective communication.

If you’re interested on receiving more information on our OPI subscription service, you can schedule a demo with one of our sales representatives!